Smartek 24 Company - Refund Policy

At Smartek 24 Company, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 14 days of receipt for a refund or exchange, subject to the terms and conditions outlined below.

Eligibility for Refunds or Exchanges:

To be eligible for a refund or exchange:

1. The product must be unused, undamaged, and in its original packaging.
2. Proof of purchase, such as a receipt or order confirmation, must be provided.
3. The return must be initiated within 14 days of receiving the product.

Process for Returns and Exchanges:

1. Contact our customer service team at +32-492903024 or email us at info@smartek24.eu to initiate the return or exchange process.
2. We will provide detailed instructions, including return shipping guidelines and any necessary forms to complete the return.
3. Once we receive and verify the returned product meets eligibility criteria, we will proceed with your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method used for the purchase within 7 business days after we receive the returned product.
• Shipping costs are non-refundable.

Exchanges:

• If an exchange is requested, the replacement product will be shipped within 7 business days after we receive the returned product.
• You may be responsible for any price differences and additional shipping costs.

Non-Returnable and Non-Refundable Items:

The following items cannot be returned or refunded:

1. Custom or personalized products.
2. Perishable goods.
3. Digital downloads or services.
4. Items marked as "final sale" (as indicated on the product page).

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at +32-492903024 or info@smartek24.eu. We will arrange for a replacement or refund, as appropriate.

Final Sale Items:

Products marked as "final sale" are not eligible for return, exchange, or refund. Please review product descriptions carefully before purchasing.

Changes to This Refund Policy:

Smartek 24 Company reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the new effective date.

Contact Us:

If you have any questions or concerns regarding this Refund Policy, please contact us:

• Phone: +32-492903024
• info@smartek24.eu