Smartek 24 Company - Return Policy

At Smartek 24 Company, we strive for your complete satisfaction. If you're not satisfied with your purchase, we're here to help.

Eligibility for Returns:

1. To be eligible for a return:
   • The item must be unused, in its original packaging, and in the same condition as received.
   • Returns must be initiated within 14 days of receiving your order.
2. Returns are not accepted for:
   • Items marked as "final sale" or "non-returnable."
   • Personalized or customized items.
   • Perishable goods.
   • Gift cards.

Initiating a Return:

To initiate a return, follow these steps:

1. Contact our customer service team at +32-492903024 or email us at info@smartek24.eu to request a Return Authorization (RA) number.
2. Securely pack the item(s) in the original packaging, including all accessories and documentation.
3. Include the RA number on the return packaging.
4. Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

Refunds:

1. Once we receive your return and verify that it meets the eligibility criteria, we will process your refund.
2. Refunds will be issued to the original payment method used for the purchase within 7 business days of receiving the return.
3. The refund will cover the cost of the item(s) returned, excluding shipping fees.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item(s) on our website.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at +32-492903024 or info@smartek24.eu. We will work with you to resolve the issue as quickly as possible.

Restocking Fee:

1. A restocking fee of 10% may apply to certain returns, especially if the item is not returned in its original condition (i.e., used or damaged).
2. This fee will be deducted from your refund if applicable.

Exceptions:

1. Smartek 24 Company reserves the right to refuse returns that do not meet the eligibility criteria.
2. Returns received after the 14-day return period may be subject to a restocking fee or may be refused.

Return Shipping Costs:

Customers are responsible for the shipping costs associated with returning an item, unless the item is damaged or defective.

Contact Us:

For any questions or concerns about our return policy, please contact our customer service team at:

• Phone: +32-492903024
• Email: info@smartek24.eu